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Dropship FAQs

 

We know there is a lot to take in when you venture into Drop Shipping, so we've put together this page so you can quickly find the answers to the questions we're most commonly asked.  If there is any information you can’t find here please contact us at [email protected]

 

 

Why can’t I see any prices?

Prices are only visible after registration for an account, this is to prevent the general public being able to see the prices our customers pay for the products.

 

Do you have an annual subscription fee?

No, registration is free for all trading businesses.  As so we ask that you provide us with as many details about your company as possible to speed up the application process for your account.

 

When can I place my first order?

After registration your application for an account will be activated within 1-2 working days*.  At this point you will receive a second welcome email and will be able to add items to your shopping cart.

 

Do your Prices include VAT?

All of our prices on the website are before VAT, tax will be added in the shopping cart.

 

How much do I charge my customers for products?

All the products on the site have a RRP listed with them, this is only a guideline and the final decision on what to charge is up to you.

 

Do your prices include shipping?

The prices shown on the pages are for the item only, shipping prices can be found here Delivery Prices and will be added in the shopping cart.

 

Can I have your products shipped to myself or does it have to go directly to my customer?

Once you purchase a product you can have it shipped to any destination of your choice, including your own.

 

Can you gift wrap my orders?

We do not currently offer a gift wrapping service, orders are packed in unmarked new and recycled packaging.

 

Where should I sell your products?

Once you decide to trade it is up to you where you sell and how you advertise our products, there is no need to have your own website.

 

How do I pay?

Payment is made via PayPal and is charged on checkout, we do not operate any account systems. 

 

Where do you Dropship to?

We Dropship Worldwide.  Orders to the UK, anywhere within the EU and popular world destinations can be placed through the shopping cart, for prices for shipments not on the delivery page please contact [email protected]

 

What happens if an item arrives faulty, or damaged in transit?

This can be found in full here http://www.ancientwisdomdropshipping.co.uk/terms-and-conditions but in short, we require photographic evidence for any item under £15 in value and a replacement will be despatched.

 

Do you offer exclusivity?

As we sell both wholesale and Drop Ship worldwide, as well as selling through 3rd parties we cannot offer this as it is nearly impossible for us to police.

 

Can I get a further discount for ordering multiple products?

Unless otherwise advertised there is no bulk discount on Drop Shipping orders, if you wish to place an order of over £500 for one specific item code (not several items in the same or different range) please contact [email protected]

 

Will the Ancient Wisdom name appear on the product I've sold?

Yes and No, we produce and manufacture some goods ourselves (either here in the UK or our suppliers abroad).  Ancient Wisdom as a brand name will appear on some goods.  These goods will be either a) Goods we manufacture ourselves b) Goods manufactured exclusively for us that we import from outside of the EU.  We also sell goods manufactured by other companies, in this case their name will appear on the packaging.

 

So my customers will know the goods came from Ancient Wisdom, not me?

NO, Ancient Wisdom do not sell to the general public, at all.  We sell our goods to businesses to sell in their shops and sell online, we also offer Drop Shipping.  Your customers will just know who manufactured the goods, much like buying a mobile phone make, you bought it from the shop, not the manufacturer.

 

Will any paperwork be sent with the goods?

Only if you want there to be!  when checking out there is an option to leave a message to your customer.  This can be a receipt of sale from yourselves, an order reference number or a thank you for the purchase.  This message will be included in the parcel on a plain white sheet of paper slightly smaller than A5 in black text formatted exactly the way you enter it.  All items are shipped in unmarked, unbranded packaging (we use new and recycled packaging).  Logos of the manufacturing brand will appear on certain items and Ancient Wisdom as an importer and manufacturer will appear as a brand name on certain items.  Cosmetic items manufactured by ourselves will carry our manufacturers name, and ingredients as required by law.  

 

Where can I get product stock information, images and data feeds?

When you register you will receive a welcome email with links to our data feeds, image files, stock feeds etc.  If you did not receive this file please email [email protected] and we will resend the welcome.  All images provided in the image file are free for our approved account users to use in their own chosen selling medium.

 

How can I amend an order, or add delivery instructions after an order has been placed?

If you wish to leave any instructions for an order, or amend any details after an order has been placed please email us stating the order number and amendments.  (Please note in some cases an amendment cannot be made manually and we may have to cancel and refund the order for it to be placed again.  Please do not send messages via PayPal when checking out as we do not receive these messages.


How long after an item is despatched will my customer receive their order?

Orders will be delivered within 3-5 working days after despatch. *

 

Is there any way to speed up delivery?

For UK mainland orders, on checkout you can choose UK Express.  With this service orders placed before 2pm will be delivered in 1-2 working days.

 

Can Ancient Wisdom Help Me Design My Website?

Unfortunately beyond the data feeds we supply we cannot provide web development assistance as our customers operate though many selling mediums and at our side we have a small dedicated IT team that maintain our Drop Shipping and wholesale IT infrastructure.  We often recommend people visit the relevant Drop Shipping forums to decide what method will best suit their means. 

 

The Stock Figures say High, Good, Medium, Low and OOS, what does this mean in terms of numbers?

Stock levels are dependent on sales dynamics, a slow moving line will not require the same level of stock as a fast moving item to be considered high stock.  The numerical breakdown for these levels is 60,35,10,1 these numbers do not represent the true stock figure (we stock many items in their 1000’s) but is used to prevent the over selling of products. 

 

Can I get prices in a currency other than Pound Sterling?

All prices listed on the Ancient Wisdom Drop Shipping website are in Pound Sterling, and this is the accepted payment currency.  We recommend you visit www.xe.com for the most up-to-date currency conversion rates.

 

The picture shows mulitple items but the description says sold individually, what will my customer receive?

There is a handy guide to understanding our item listings here.  Most items on Drop Shipping are sold individually unless stated otherwise in the product descriptions, photographs are for illustrative purposes only.

 

Office Opening Hours: 9am - 5pm Monday - Friday
Please note that we are closed during weekends & Bank holidays.  

 

*A working day is Monday-Friday 9-5pm excluding bank holidays.